Shipping, Refund & Return Policy

1. Overview

All products are made-to-order and fulfilled by a third‑party printing partner. This ensures high-quality production and reduces waste.

2. Processing Times

• Production time: 2–5 business days
• May extend during holidays or high-volume periods
• Tracking is provided once your order ships

3. Shipping Times

• U.S. Delivery: 3–7 business days
• International Delivery: We currently only ship in the US at this time. We apologize for any inconvenience.

Delivery times may vary due to carrier delays, weather, or customs.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination, product type, and carrier rates. Shipping fees are non‑refundable, except where required by California law.

5. Tracking Information

Tracking numbers are emailed once your order ships. Tracking may take 24–48 hours to update.

6. Incorrect or Insufficient Addresses

If an order is returned due to an incorrect address, we can reship once the correct address is provided. A reshipment fee may apply.

7. Lost, Delayed, or Stolen Packages

If your package is lost in transit, we will replace or refund your order. Claims must be submitted within 30 days of the estimated delivery date.

If tracking shows “delivered” but you did not receive it, please check with neighbors or your local post office. We cannot refund packages marked as delivered, but discounted replacements may be offered.

8. International Shipping & Customs

Customers are responsible for customs fees, import taxes, or duties. Customs processing may delay delivery.

9. Multiple-Item Orders

Items may ship separately depending on production facility. You will receive tracking for each shipment.

1. Overview

Because items are produced on demand by a third‑party printing partner, our return policy differs from traditional retail. This policy is clearly posted before checkout to comply with California Civil Code §1723.

2. Return Eligibility

A. Damaged, Defective, or Incorrect Items

We will replace or refund your item at no cost. Contact us within 7 days of delivery with:

• Order number
• Description of the issue
• Clear photos of the product and packaging

B. Items Lost in Transit

We will replace or refund lost packages.

3. Non‑Returnable Items

We cannot accept returns for:

• Wrong size ordered
• Buyer’s remorse or change of mind
• Color variations due to screen differences
• Final sale items
• Personalized/custom items (unless defective)

4. Refunds

Refunds are issued when:

• A product is defective
• A product is incorrect
• A product is lost in transit
• A replacement cannot be fulfilled

5. Replacements

Our printing partner requires:

• Clear photos of the issue
• Photo of packing slip
• Photo of exterior packaging (if damaged)

6. Order Cancellations

Orders may be canceled only before production begins. Production starts quickly, so cancellation is not guaranteed.

7. Return Shipping

We typically do not require returns unless our printing partner requests it. If a return is required, we cover the cost.

8. California Consumer Rights

California customers have the right to a clearly posted return policy, a refund if limitations are not disclosed, and replacement or refund for defective merchandise.

If you have any questions about shipping or returns, contact us:

West Coast Weekend Supply
Email: orders@westcoastweekendsupply.com